Shipping Policy

Order Processing

At Zyrelune, every order is carefully prepared to ensure your items arrive in excellent condition.

Orders are typically processed within 1–3 business days before being shipped. Orders placed during weekends or public holidays will begin processing on the next available business day.

Once your order has been prepared and dispatched, you will receive a confirmation email containing your tracking information.

Delivery Time

Estimated delivery times generally range between 5–15 business days, depending on the destination and local courier services.

Zyrelune works with reliable international shipping partners to ensure safe and efficient delivery. While we aim to meet these delivery estimates, shipping times may vary depending on external factors such as customs processing or transportation delays.

Shipping Costs

We offer free shipping on all orders. There is no minimum purchase required, and all orders are delivered directly to your chosen address without additional shipping charges.

Placing an Order

Ordering from Zyrelune is simple:

Choose the product you would like to purchase and add it to your shopping cart.

Proceed to checkout and verify that your shipping details are correct.

Select your preferred payment option. All payments are processed through a secure SSL-encrypted system to protect your personal information.

After completing your purchase, you will receive an order confirmation email.

Delivery Delays

Occasionally, shipping times may be affected by high demand, seasonal periods, or unexpected international shipping delays.

If any delay occurs, our team will work to ensure that your order continues moving through the shipping process as quickly as possible.

Customer Support

If you have any questions regarding your order or need assistance with delivery, our support team is here to help.

Please contact us at:
zyrelune26@gmail.com

We are always happy to assist you.

SHIPPING INSURANCE POLICY

At Zyrelune, we aim to ensure every order arrives safely. For additional protection, customers may choose to add optional Shipping Insurance during checkout.

Shipping Insurance provides extra coverage in certain situations during the delivery process.

Covered Situations

Lost Packages

If your package is confirmed lost during transit and never reaches its destination, we will arrange a replacement for the affected order.

Damaged Packages

If your order arrives damaged or visibly opened during delivery, we may replace the affected items once the issue has been verified.

How Shipping Insurance Works

Shipping Insurance can be added during checkout when placing your order.

If an issue occurs, contact our support team within 7 days after delivery or the expected delivery date.

Provide the necessary details such as tracking information or photos showing the damage.

Once the claim has been reviewed and approved, we will arrange a replacement shipment when applicable.

Situations Not Covered

Shipping Insurance does not cover the following situations:

Incorrect or incomplete shipping information provided by the customer during checkout.

Packages marked as delivered by the courier but later reported as missing due to theft or third-party interference.

Shipping delays caused by customs inspections, courier disruptions, or other circumstances outside our control.

Contact

If you have any questions regarding shipping or insurance coverage, please contact our support team.

Zyrelune
Email: zyrelune26@gmail.com